Posted on Tuesday 8 October 2013 by Ulster Business
The 18 month contract, which follows a successful pilot project, will see Capita implement and manage a network infrastructure and call handling solution across Wolseley's 664-strong UK branch network (including nine in Northern Ireland), which trade under well-known brands such as Plumb Center, Parts Center, Pipe Center and Drain Center.
Capita, formerly Northgate Managed Services, employs 1,000 people at its headquarters in Newtownabbey and has clients in the public and private sectors in both Northern Ireland and Great Britain.
Capita will use its 'Office Connect' service to improve inter-branch communications across the entire Wolseley UK estate, it said. Traditional desktops will be replaced with thin client devices which reduce maintenance and upgrade costs, along with reducing energy consumption.
According to Chris Cottington, head of business infrastructure, Wolseley UK, increased business efficiencies and improved customer relationships will be the key benefits delivered by the ICT investment. He said: "Having worked in partnership with Capita for over 15 years, the team fully understands the challenges and needs of our business and our ever expanding customer base.
"Thanks to Capita's expertise, insight and experience we have every confidence this new ICT solution will help us maximise efficiencies across our organisation and further consolidate and build our relationship with our customers, which will support business development."
John Chambers, director, Capita Managed IT Solutions (above right), added: "Wolseley UK's extensive branch and distribution network relies on a robust, highly efficient communications system which empowers its managers at a local level and enhances the experience for its customers. We're delighted to be rolling out this important new solution which, thanks to the success of the pilot project, is already delivering significant time and cost savings through employee productivity and improved customer service."