Posted on Friday 19 April 2019 by Ulster Business

Justin new

Our working world is more dynamic than it has ever been, jobs now change regularly. Whether due to a new system implementation or updated business goals that change metrics, job change is ongoing. It is critically important, to make sure that the jobs your team undertake are consistently of a high quality.

After all, every employer wants to offer a quality job and everyone wants to see value in their work. First class jobs are more sought after and will attract and retain better talent.

The CIPD published an interesting report in conjunction with Warwick University, The ‘Job Quality Index’. The focus for their research was to understand and measure ‘quality’ in work and employment. Given that quality is very much a subjective term, you can see the potential difficulty that arises when trying to quantify it. As a result, 6,000 employees across the UK possessing a range of experience were surveyed.  

Every employer who seeks to offer quality jobs should read and understand this research. I have summarised some of the interesting findings below:

Terms of employment
Less than 3% of the workforce were engaged in the ‘gig economy’ at this time, 19% were self-employed. This leaves less than 80% of the workforce undertaking direct employment, a trend worth noting.  

Pay and rewards
Some 59% of those surveyed stated that, they would work even if they did not need the money and 44% of those surveyed felt they were being paid appropriately. The increasing availability of salary data should mean that no employer dramatically underpays their staff, however more in tune employers will know that salary is only a part of the reward.     

Health and well-being
An area that has witnessed so much attention recently, and one which many organisations highlight as a major improvement area for the years ahead. With 44% of those surveyed feeling pressured or exhausted at work, smart employers will be seeking to implement practices to support staff and, as a result, improve productivity.

Work-life balance
All employers say they advocate work-life balance, but with the average worker undertaking five additional hours per week and 64% wanting to reduce hours, a lot of refinement is still required.  

Social cohesion, support & voice
A very important aspect of job quality. Employees who feel they have a supportive manager and engaged colleagues are more productive, show greater levels of enthusiasm and less desire to leave. It was also shown that employee voice was least positive in the voluntary sector.

Job design and the nature of work
Findings from this report state that 30% of employees have workloads that are unmanageable. Middle management are particularly negatively affected by the demands and pressures placed upon them by business leaders. Commentators suggest support to these employees could provide dramatic returns in productivity, engagement and loyalty.

Justin Rush is managing director at the Abacus Talent Group and can be found on


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